1st Call : 24/7 Telephone Teller

Get Ready to Use 1st Call with these Basics:

1st Call Numbers: (800) 423-1482 or (818) 562-5562 or (323) 874-1547

Your First Entertainment Account Number:
Displayed in the upper right hand corner on the first page of your monthly statement (excluding leading zeros) and also on your First Entertainment membership ID card.

Your Access Code:
Call the credit union for your initial access code; then, once you begin to use 1st Call, you will have the option to choose a custom access code by selecting service code 96.

Your Share ID Numbers:
Specify which Savings, Checking, or Loan account you wish to access by entering the appropriate Share or Loan ID number(s). Check your statement or ask your First Entertainment representative for a listing of your Share ID numbers.

Changing from "Menu" (First-Time) User to "Expert" User
As a first-time or beginning user, you may find it easier to use the "Menu" mode, in which 1st Call reads you a list of available functions. Later, you may prefer to advance to the "Expert" mode for practiced users, In this mode, 1st Call will ask you to enter a service code. Refer to your service codes, then enter the appropriate service code for the transaction you want.

To advance from Menu to Expert mode, follow these steps:

1. Enter your account number and access code followed by the # symbol.
2. From the main menu, choose option 7 for Additional Options.
3. Choose option 3 to "Change Preferences."
4. Choose option 2 to change to "Expert" mode.
5. To accept this preference change, enter #1 and you will be advanced to the Expert mode. You will then be asked to enter a "Service Code." See our list of Expert Mode Service Codes.

Performing Transactions in the Expert Mode
Call one of the 1st Call numbers in your area. Enter your account number, access code and press the # symbol. Enter a service code and press the # symbol. Complete your transaction as instructed. To end your call, enter 99 and the # symbol when prompted for a service code.

Expert Mode Services Codes

Inquiries
01 Check Clearing
02 Dividends Paid
03 Loan Interest
04 Misc. Inquiries (Enter 1 for rates)

Balance Inquiries
11 Savings/Checking Balance
13 All Savings/Checking Balances
14 IRA Contributions

Loan Inquiries
20 Loan Balance
21 All Loan Balances
22 Loan Payoff
23 Loan Payment Amount

Check Withdrawals
31 From Savings/Checking
33 From PLOC

Transfers
41 Savings/Checking to Loan
61 Savings/Checking to Savings/Checking
71 PLOC to Savings/Checking

Fax Services
50 Change Home FAX Number
51 Change Business FAX Number
52 FAX Account Summary
53 FAX Statement (for current month)

Account Histories
80 Savings/Checking History
81 Savings "as of" (Date)
82 Loan "as of" (Date)
84 ATM Transactions
85 Recent Check Clearance
86 Total Advances for Month
87 Deposit History
88 Last Deposit
89 Last Payroll Deduction Deposit
90 Loan History
91 Recent Debit Card Transactions

Other
94 Change Language (English to Spanish)
95 Menu Mode
96 Change Access Code
97 Help
99 Good-bye

Menu (First-Time) User
This mode is designed for the first-time user. Simply call the 1st Call number in your area, and you will be guided through each transaction in the following manner:

1st Call: "Hello! Welcome to 1st Call. First Entertainment's 24-hour electronic teller. Please enter your account number and access code, followed by the # symbol."
Enter your First Entertainment account number followed immediately by your access code and # symbol.

1st Call: "Main Menu"
"For balance inquiries, press 1."
"For history inquiries, press 2."
"For withdrawals, press 3."
"For transfers, press 4."
"For checking information, press 5."
"For loan information, press 6."
"For additional options, press 7."
"To end this call, press *"

Select and enter an option (from the listing provided by 1st Call's voice prompt) and follow the instructions given by 1st Call. When you have finished your transactions, you may end the call by pressing the * symbol.

Important Tips When Using 1st Call
Use 1st Call, our 24-hour audio response service, to conduct your own account transactions at any hour, on any day, from any touch-tone phone, anywhere!

1st Call Services Include:

Listen to prompts in English or Spanish Get account and loan balances
Request check-by-mail withdrawal
Obtain tax and dividend information
Receive account history
Obtain account summaries and statements (for current month) via FAX
Verify what checks have cleared

1st Call Questions/Access Code Requests

If you have a question, comment or Access Code request Contact Us here.